Frequently Asked Questions
Everything you need to know before placing an order.
Still Unsure?
Request a quote and we’ll guide you through the right configuration, materials, and pricing.
Every detail is tailored to your space, needs, and budget — ensuring a solution that fits naturally and works exactly as intended.
Orders & Customisation
Are your products made to order?
Yes. All our pieces are made to order, allowing you to choose sizes, configurations, and materials that suit your space.
Can I customise sizes and configurations?
Yes. Most of our products can be customised in size, layout, and proportions.If you have a specific requirement, we recommend submitting a custom quote.
Can I choose my own fabric?
Yes. We offer a curated selection of core fabrics, and you can also explore our full fabric library for more options.If you select a fabric outside the standard range, we’ll provide a custom quote.
Do you have a showroom?
We are not a showroom-first brand.Our focus is on how the product is designed and built — rather than displaying large volumes of stock.If you need assistance selecting materials or configurations, we’re happy to guide you through the process.
Materials & Construction
What materials do you use?
We use materials selected for durability and long-term performance:
- Performance fabrics from Zepel Fibreguard and Warwick Warguard — designed for easy cleaning
- Solid Australian pine frames or engineered pine board — built for strength and stability
- Italian Black Cat webbing — ensuring consistent support over time
These are standard across our range — not upgrades.
Are your fabrics easy to clean?
Yes. We primarily use performance fabrics such as Zepel Fibreguard and Warwick Warguard.
These fabrics are designed to resist stains and allow for easy cleaning, making them suitable for everyday use.
What is inside the sofa (frame & support)?
Our sofas are constructed using solid Australian pine or engineered pine board frames, combined with Italian Black Cat webbing for structural support.
This combination provides long-term stability, comfort, and durability.
Do your products come with warranty?
Yes. Our products are built for long-term use and are covered by warranty.Specific terms may vary depending on materials, but we stand behind the construction and quality of our pieces.
Lead Time & Delivery
What is the typical lead time?
Lead times typically range between 4–8 weeks, depending on the product and material selection.
For custom or larger orders, timing may vary — we’ll confirm this with you during the quoting process.
Do you offer delivery within Sydney?
Yes. We offer delivery within Sydney and surrounding areas.
Can you arrange interstate delivery?
Yes. We can arrange interstate delivery through trusted logistics partners.Please contact us or request a quote for more details.
Will I be notified when my order is ready?
Yes. We will keep you updated throughout the process and notify you once your order is ready for delivery or collection.
Orders & Changes
Can I change my order after placing it?
Changes may be possible if production has not yet started.
Because our products are made to order, we recommend confirming all details before placing your order.
Can I request a custom quote instead of buying online?
Yes. If you’re unsure about sizing, materials, or configurations, we recommend submitting a custom quote.
We’ll guide you through the best options based on your needs.
Do you accept returns or cancellations?
As our products are made to order, we generally do not accept returns for change of mind.
If you have any concerns, please contact us before placing your order so we can help you make the right decision.
Commercial & Custom
Do you work on commercial projects?
Yes. We regularly work on commercial projects, including offices, hospitality venues, and custom seating solutions.
Can you handle full fit-outs or large orders?
Yes. We can support both small and large-scale projects, from single pieces to full fit-outs.
How do I start a custom project?
You can start by submitting a quote request.
Share your layout, dimensions, or ideas — and we’ll guide you through the process, including configuration, materials, and pricing.