All our pieces are made to order — built specifically for your space, size, and material selection.

Because of this, once production has started, orders cannot be cancelled or returned.

Changes may be possible before production begins.

If you need to modify your order, please contact us as soon as possible — we’ll do our best to assist.

For custom and commercial projects, final approval is required prior to dispatch.

This ensures all specifications are confirmed before delivery.
Once approved, the product is considered accepted.

Please inspect your order upon delivery.

If you notice any issues, contact us within a reasonable timeframe so we can assist.

If your item arrives damaged or has a manufacturing fault,

please contact us and we will assess and resolve the issue accordingly.

• Natural variations in materials are part of the product and not considered defects
• Colour may vary slightly due to lighting and screen display
• Normal wear and tear over time is not covered

If you’re unsure about sizing, materials, or configuration,
we recommend requesting a quote before placing your order.